FAQs

We have a 30 day ‘no questions asked’ return policy. This means you can return your product within 30 days if you change your mind. If 30 days have gone by since your purchase, you will need a valid return reason to be able to return your product. Please refer to our return policy for more information.

To return your item, please use the ‘chat with us’ button on the bottom right of this page. Please include your order ID & reason for returning (If after 30 days) & we will process your return accordingly. Alternatively you can use the contact us page. For more information, please take a look at our return policy.

We currently only offer domestic shipping within the United States. We are actively seeking third party warehouse fulfilment services that can offer us international shipping at affordable rates. If you do live outside of the USA, sign up to our mailing program and we will let you know as soon as we offer international shipping.

If you have any questions about shipping or anything else, please don’t hesitate to contact us using the ‘chat with us’ on the bottom right of the page or by using the contact us page.

Free standard (USA) – (3-5 Business days*)

* This does not include order processing time of 1-3 business days, this will depend on how busy our warehouse is at the time of order.

Once your order has been shipped, you will receive a notification by email & a tracking link will be provided, please check the status of your shipment before making contact. If you still have an issue, the quickest way to get in touch with us is to use the ‘chat with us’ button on the bottom right of this page. Just explain your issue & we will get it sorted for you in no time. Alternatively, you can use the contact us page.

If you find your product to be defective, the quickest way to resolve your issue would be to use the ‘chat with us’ button at the bottom right of this page. Just explain your issue there and we will do our best to get it resolved. Alternatively, you can use the contact us page.

If you find that you need to change any aspect of an order you have already placed, the quickest way to get help would be to use the ‘chat with us’ button at the bottom right of this page. Just explain what you would like to change & we will make sure to get it sorted for you ASAP. Alternatively, you can use the contact us page.