We have a 30 day ‘no questions asked’ return policy. This means you can return your product within 30 days if you change your mind. If 30 days have gone by since your purchase, you will need a valid return reason to be able to return your product. Please refer to our return policy for more information.
To return your item, please use our online chat or the contact us page, Alternatively you email us at ewisecustomerservice@gmail.com. Remember to include your order ID & reason for returning (If after 30 days) & we will process your return accordingly. For more information, please take a look at our return policy.
We currently only offer domestic shipping within the United States. We are actively seeking third party warehouse fulfilment services that can offer us international shipping at affordable rates. If you do live outside of the USA, sign up to our mailing program and we will let you know as soon as we offer international shipping.
If you have any questions about shipping or anything else, please use our online chat or the contact us page, Alternatively you email us at ewisecustomerservice@gmail.com.
Free standard (USA) – 3-5 Business days
* This does not include order processing time of 1-2 business days, this will depend on how busy our warehouse is at the time of order.
Once your order has been shipped, you will receive a notification by email & a tracking link will be provided, please check the status of your shipment before making contact. If you still have an issue, please use our online chat or the contact us page, Alternatively you email us at ewisecustomerservice@gmail.com.
If you find your product to be defective, the quickest way to resolve your issue would be to use our online chat or the contact us page, Alternatively you email us at ewisecustomerservice@gmail.com.
If you find that you need to change any aspect of an order you have already placed, the quickest way to get help would be to use our online chat or the contact us page, Alternatively you email us at ewisecustomerservice@gmail.com.